Calls go to voicemail during busy hours
Monthly revenue lost to no-shows
Admin time wasted per week
Patients don't return due to poor follow-up
Complete Automation Layer, Managed for You
Profit Prime isn't booking software you install yourself. We're a fully managed automation service that sits on top of your existing practice management systems to handle everything from phone calls to patient recall campaigns.
24/7 AI Voice Receptionist
Answers every patient call professionally. Books appointments, handles prescription refill requests, provides office hours and directions, transfers urgent calls, and manages emergency routing.
Technical: Voice AI trained on medical terminology and HIPAA compliance. Understands medical contexts, urgency levels, and triage protocols. No hardware needed.
Smart Appointment Scheduling
Handles new patient intake, follow-up appointments, multi-provider schedules, and appointment types (checkups, procedures, consultations). Manages cancellations and urgent slots automatically.
Technical: Integrates with Epic, Dentrix, Open Dental, Athenahealth, or we provide a replacement system. Real-time availability sync.
Automated Patient Reminders
Sends appointment reminders 48 hours and 24 hours before. Handles confirmation requests, appointment changes, and cancellation notifications instantly via SMS/WhatsApp.
Technical: HIPAA-compliant messaging integrated with your practice schedule. Messages sent from your business number. Two-way communication supported.
Patient CRM & Recall Campaigns
Tracks patient history, last visit dates, and treatment plans. Automatically sends recall reminders for overdue checkups, annual physicals, dental cleanings, and preventive care.
Technical: Cloud-based CRM with healthcare-specific workflows. Tracks patient lifecycle from new patient to loyal advocate. Customizable recall schedules.
From Setup to Success in 3-4 Weeks
Discovery & Compliance Review (Week 1)
We learn your practice workflows, appointment types, provider schedules, insurance protocols, and HIPAA requirements. We review your current EHR/PMS integration needs and compliance standards.
System Setup & Integration (Week 2)
Phone AI: Call forwarding with emergency routing. EHR/PMS: Integration with Epic/Dentrix/etc OR replacement if needed. Messaging: HIPAA-compliant SMS/WhatsApp setup. CRM: Patient data migration with full encryption.
AI Training & Medical Context (Week 2-3)
We train the AI on your practice specifics: provider names, appointment types, common procedures, insurance requirements, and medical terminology. HIPAA compliance training and emergency protocol setup.
Staff Onboarding & Compliance Training (Week 3)
90-minute training: dashboard access, manual overrides, handling escalated calls, emergency protocols, HIPAA compliance, and reading analytics. Front desk integration workflow.
Go Live with Monitoring (Week 4)
Soft launch with real-time monitoring. We review 100% of interactions in the first week, verify HIPAA compliance, refine responses, and optimize. Full handoff after 2 weeks of stable operation.
Which Growth Tier Is Right for You?
Quick Start or Growth Accelerator
Best for solo practitioners or small practices (1-5 providers) who want to:
- Never miss a patient inquiry
- Reduce no-shows by 60-70%
- Automate recall campaigns
- Save 20+ hours/week on admin
Revenue Transformation
Best for established practices (5+ providers) who want to:
- Become the go-to practice in your area
- Full marketing automation + paid ads
- Multi-location management
- Custom HIPAA-compliant AI solutions